How can we help?

Health insurance jargon is confusing. We feel your pain.

And while there may not be a way around the word deductible, there is a way through it.

A deductible is the amount of money you have to pay before health insurance kicks in and starts paying for medical treatment and services.

This is Jill. Jill has a $1,000 annual deductible.

Let’s say Jill falls out of a tree and breaks her arm. 

She goes to her In-Network doctor and gets a bill for $700.

Jill will pay all $700 herself.

She still has $300 bucks left to meet her annual deductible for the year.

No insurance help yet.

In June, Jill twists her ankle while walking her dog.

This time her bill is $500.

Since Jill only has $300 to go to meet her deductible, her insurance covers the remaining $200.

However, some plans may include coinsurance and that will change the amount you owe.

Jill has now meet her Deductible. For the remainder of the year, Jill won’t have to pay towards her deductible. Horizon will start paying for all eligible services with the exception of your copay and/or coinsurance.

But in January, it starts all over again.

It is important to know that your Deductible is different than your copayment and coinsurance. Not all plans include all three types of member responsibility.

In Jill’s case, she had a copayment at the time she visited her doctor to fix her ankle that she paid in addition to the $300 payment that went to the Deductible.

Your plan may have a deductible, copayment and/or coinsurance.

To learn more about your plan, how much you have contributed to your deductible this year, and to verify your deductible, copayment and/or coinsurance amounts, visit HorizonBlue.com/members.

You can also get answers to your questions by reading our FAQs, sending us a question through Message Center or asking a question through chat.

[“Understanding Your Explanation of Benefits” title and Horizon Blue Cross Blue Shield of New Jersey logo]

Each time you use your health plan to get care, you’ll get information about the claim your doctor submitted.

This information is called an “Explanation of Benefits” or EOB.

Your EOB gives you an overview of the claim, including who provided the care, how much was billed, how much your plan covered, and how much you may owe.

Your EOB also gives you detailed information about your claim.

This section lists additional information, including other insurance plan payments, if you have other coverage, and how much you are responsible for paying as a copay, coinsurance or deductible.

It also lists any “Amount Not Covered,” which may be costs billed by your doctor that are not covered by your plan.

All of these amounts are included in “What You Owe.”

Remember: Your EOB is not a bill, so don’t take out your checkbook just yet. Wait until you get a bill from your doctor to pay exactly what you owe.

You can view your EOBs, 24/7, by signing on to HorizonBlue.com or the Horizon Blue app.

If you have a question about your benefits or your EOB, sign in to HorizonBlue.com to email your question or chat with us, or give us a call. [1-800-355-BLUE (2583)]

To learn more, visit “What Happens After My Appointment” at HorizonBlue.com. [HorizonBlue.com/AfterMyAppointment]

[Horizon Blue Cross Blue Shield of New Jersey logo and disclaimer]

Understanding what you pay for your health care is an important part of understanding your coverage.

Your copayment is a fixed dollar amount you pay each time you get care from your doctor, another type of health care professional or a hospital. Your copayment amount can vary depending on the type of health plan you have and which doctor, specialists or hospital you see.

Let’s see how a copayment works.

Sarah has a sore throat and gets an appointment with her in-network family doctor. At the doctor’s office, she pays the copayment amount listed on the front of her member ID card. For Sarah’s plan, the copay is $10 for an in-network family doctor. Once the claim is submitted by her in-network family doctor and processed by Horizon Blue Cross Blue Shield of New Jersey, an Explanation of Benefits statement or EOB is generated. The EOB shows how much her plan paid, how much she paid for her copayment and how much she owes for the visit if applicable.

What you need to know about copayments?

Your copayment amounts differ depending on the type of doctor, hospital or other health care professional you visit.

For example, the copayment to see a specialist in your plan may be higher than the copayment to see your primary care physician. Your copayment may also differ if you go out-of-network. Copayments are one component of your out-of-pocket expenses. Other out-of-pocket expenses may include your coinsurance, annual deductible and the cost for services not covered by your plan.

Copayments, coinsurance and deductibles: Understanding the differences.

Your plan could have a copayment, coinsurance or annual deductible. It does not always include all three.

Copayment. What you pay each time you receive care.

Coinsurance. What you pay after you’ve met your deductible.

Deductible. What you pay before your health insurance kicks in.

What is my maximum out-of-pocket?

Your maximum out-of-pocket is the highest amount you will have to pay each year. Once you meet your maximum out-of-pocket, your insurance will pay in full for all covered services and you will no longer pay a copayment, coinsurance or a deductible for the remainder of the plan year.

Maximum out-of-pocket can vary depending on type of plan and the number of dependents covered.

To learn more about your out-of-pocket costs and your health insurance benefits, visit HorizonBlue.com/understanding-your-costs.

If you need help finding information about your benefits, claim status and more, sign in to our secure Member Online Services at HorizonBlue.com to: read our FAQs, send us a question through our secure email or ask a question through Chat during normal business hours.

Horizon Blue Cross Blue Shield of New Jersey remains committed to helping you understand your benefits.

Understanding what you pay for your health care is an important part of understanding your coverage.

This short video explains what coinsurance is and how it works.

Let’s get started.

What is coinsurance? Coinsurance is the percentage you pay for a covered medical treatment or service after you’ve paid your deductible. The amount of your coinsurance depends on the type of medical care or service you receive and your specific plan. It is usually shown as a percentage of the overall cost of the service or treatment.

Here’s how it works.

John goes to the doctor to treat his strep throat and has a coinsurance of 20% when seeing his in-network primary care physician. John’s insurance has a $100 allowed amount for this type of in-network doctor’s office visit. Since John has a plan with a 20% coinsurance, John has to pay 20% of the $100 charge for his office visit OR $20. His insurance plan pays the rest OR $80.

Deductibles, coinsurance and copayments – understanding the differences.

Your plan can have an annual deductible, coinsurance and/or a copayment. It does not always include all three.

An annual deductible is the amount you have to pay during one benefit year before your health insurance starts paying for eligible medical treatment and services. 

Coinsurance is the percentage of the costs for covered care that you have to pay.

Your copayment is the set amount you pay each time you receive care for a covered benefit. If your plan includes a copayment for services, it will not include a coinsurance for the same service type.

What is my maximum out-of-pocket?

Your maximum out-of-pocket is the highest amount you will have to pay each year. Once you meet your maximum out-of-pocket, your insurance will pay in full for all covered services and you will no longer pay a copayment, deductible or coinsurance for the remainder of the plan year.

To learn more about your copayment, deductible and coinsurance, sign into Member Online Services at HorizonBlue.com.

Need more help?

If you need help finding information about your benefits, claim status and more, sign into our secure Member Online Services on HorizonBlue.com to: read our FAQs, send us a question through our secure email OR ask a question through Live Chat.

Horizon Blue Cross Blue Shield of New Jersey remains committed to helping you understand your benefits.

Thank you for watching.