How can we help?

Yes. The Horizon Blue app provides you with 24/7 access to care, support and plan information from your smartphone or other mobile device.

To get the app, text GetApp to 422-272 or visit the App Store® or Google Play™. There is no cost to download the Horizon Blue app, but rates from your wireless carrier may apply.

To sign in to the app, enter the username and password that you used to register for HorizonBlue.com and click Sign In. Biometric sign in (fingerprint or facial recognition) is also an option.

With the Horizon Blue app, you can:

• Submit out-of-network medical and behavioral health claims.
• Display, download, print and share your member ID card.
• Quickly connect with health care professionals.
• View your claims, see how much your health plan paid, and any amount you may owe.
• Find doctors and hospitals.
• Check if a specific treatment or service is covered.
• Track your deductible, if applicable, and maximum out-of-pocket costs.
• Email or chat with a Member Services Representative to get answers to your questions.
• If you purchased insurance for yourself or your family directly through Horizon or through the NJ state-based exchange (SBE), you can pay your premium bill online and set up Auto Pay.

Only members who bought their insurance directly from Horizon will be able to view tax documents online when selecting Document Center, then Tax Documents. We mailed your Form 1095-B sometime in late January or early February.

All other members:

• If you bought insurance through GetCoveredNJ, you will receive Form 1095-A from the State. Please contact GetCoveredNJ directly if you have any questions.
• If you have insurance through your employer, you will receive Form 1095-C from your employer. Please contact your employer directly if you have any questions.
• If you don’t have fully insured coverage from Horizon¹, you will receive a different 1095 form from your employer or federal government.

The easiest way to submit out-of-network medical claims is through the Horizon Blue app. When you use the Horizon Blue app, you don’t need to submit a claim form by mail.

If you prefer to submit out-of-network medical claims by mail, you will need to include the appropriate claim form listed below and mail it, and the required information listed on the form, to the address on the form:

• Merck members: Merck Health Insurance Claim Form
• Organon members: Organon Health Insurance Claim Form
• State Health Benefit Program (SHBP) and School Employees’ Health Benefits Program (SEHBP) members: SHBP/SEHBP Medical Plan Claim Form
• All other members: Horizon Health Insurance Claim Form

The flu shot is covered at no additional cost to members enrolled in a Horizon medical plan, when you go to your in-network doctor, pharmacy or other healthcare provider.

If you live in New Jersey: In-network pharmacies include the following.

• ACME Savon Pharmacies
• CVS/MinuteClinic®
• Garden State Pharmacy Organization
• Rite Aid
• ShopRite
• Stop & Shop
• Walgreens
• Wegmans

If you live outside of New Jersey: Go to a MinuteClinic® at select CVS locations. 

You can also use the Doctor & Hospital Finder to find an in-network doctor, pharmacy or other health care professional.

You cannot update your address using our member website or the Horizon Blue App. Instead, to request that we change the address we have on file for you, be sure to provide your name, member ID number and new address when contacting us below.

If you purchased coverage through the NJ state-based exchange (SBE): Go to Get Covered New Jersey or call 1-833-677-1010 (TTY 711).

If you purchased your insurance directly through Horizon:

• Use our Email Us tool. Under Category, choose Enrollment;
• Fax your information to 1-973-274-4413; or
• Check the box titled Report Address Change and complete the information on your invoice when sending your premium payment by mail.

State Health Benefits Program (SHBP) and School Employees’ Health Benefits Program (SEHBP) members except for Rutgers employees:

Log into Benefitsolver, a tool of the SHBP/SEHBP via your MyNewJersey account. Rutgers employees must update their address and phone number directly with Rutgers.

Medicare Supplement members (other than SHBP and SEHBP members):

• Use our Email Us tool. Under Category, choose Enrollment; or
• Send a written request to: Horizon, PO Box 10138, Newark, NJ 07101

For other members with coverage through an employer not mentioned above: You may need to work directly with your employer’s benefits administrator or human resources department to update your mailing address. If you are not sure if this applies to you or if you need additional help, contact us through our Email Us or Chat tools. We will let you know if you need to contact your employer directly, or if we can make the change.

The Affordable Care Act (ACA) requires Horizon to provide information to the Internal Revenue Service (IRS) on its members who have fully insured health coverage¹.

The information Horizon provides to the IRS includes your SSN and the SSNs of any dependents covered under your policy. Horizon will collect and submit this information to the IRS as proof that you have minimum essential health insurance coverage for all or a portion of each tax year.

Horizon will never ask for your SSN over the phone or via email. If you receive a request to submit your SSN over the phone or through email, please report it to Abuse@HorizonBlue.com.

To change or reset your password for your secure member web portal account, follow these steps:

1. Go to the HorizonBlue.com home page.
2. Select Member Sign In.
3. Select Forgot Password?
4. Enter the information requested and select Continue.
5. You will be prompted to verify your identity via email or text message using a one-time verification code.
6. After verifying your identity, create a new password.

To unlock your secure member web portal account, please call the eService Help Desk at 1-888-777-5075 (TTY 711), weekdays, between 7 a.m. and 6 p.m., ET.